Sugocare Shipping Policy

At Sugocare, we strive to deliver your order accurately, in good condition, and always on time. We offer free shipping across India on all orders.

Shipping Information

• Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• Shipping Charges: We offer free shipping on all orders across India.
• Delivery Time: Orders are typically delivered within 5-7 business days from the date of dispatch. Delivery times may vary based on the destination and any unforeseen delays from the courier service.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to track your order on the courier's website.

Shipping Address

Please ensure that the shipping address and contact details provided are accurate and complete. Sugocare is not responsible for any delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

Delivery Attempts

Our delivery partners will make up to three attempts to deliver your order. If you are not available to receive the package during these attempts, the order will be returned to our warehouse. In such cases, please contact our customer service team to arrange for a re-delivery or further assistance.

Undeliverable Packages

Occasionally, packages may be returned to us as undeliverable. When the courier returns an undeliverable package to us, we will contact you to arrange a re-delivery. Please note that re-delivery charges may apply.

Order Delays

While we strive to ensure timely delivery of your order, there may be delays due to unforeseen circumstances such as natural disasters, strikes, or other events beyond our control. In such cases, we will keep you informed about the status of your order and work to resolve any issues as quickly as possible.

Customer Support

For any shipping-related queries or concerns, please contact our customer service team at support@sugocare.com or call us at [customer service phone number]. Our team is available to assist you with any questions or issues you may have regarding your order.